Customers have changed how they search. The shift is significant and it is already happening. Google AI Mode has surpassed one billion monthly active users globally, and the data on how people are using it should change how you think about both your visibility on Google and the search experience on your own website. This … Read more
There is no shortage of AI tools competing for your attention right now. Personalisation platforms. Catalog automation software. AI-powered search engines. Demand forecasting models. Conversational shopping agents. The vendor landscape has exploded, and every product claims to be the one that will transform your eCommerce operation. Most of them won’t. Not because the technology doesn’t … Read more
The shift isn’t coming. It’s here. This morning, E-Commerce Times confirmed what practitioners have been watching build for months: unified platforms and agentic AI are no longer a 2027 forecast, they are the dominant force reshaping how global eCommerce operates right now, in 2026. And the data is no longer directional. The agentic AI segment … Read more
The pressure to “do something with AI” is real. Leadership is asking about it. Competitors are claiming it. Vendors are selling it. And somewhere between the board meeting and the next budget cycle, someone has to make a decision. The problem is that most businesses jump straight to the tool — a personalisation engine, a … Read more
